Privacy Policy
Last updated: August 2026
1. What we collect
We collect only the data necessary to verify orders and process logistics: customer name, phone number, order ID, order total, and delivery address, provided via your e-commerce platform (e.g., Shopify) when a Cash on Delivery order is placed.
2. WhatsApp data use
Phone numbers are used to send order-related messages via the WhatsApp Business API, always through the merchant's own connected WhatsApp Business number -- Veriorders never holds or shares a WhatsApp number on your behalf, on any plan. On the Free plan, this is limited to the order confirmation message only. Growth and Pro merchants can additionally send address verification requests, delivery status updates, delivery-reschedule offers, and an occasional prepaid-discount offer to customers with repeated delivery refusals -- each with wording the merchant writes and gets approved by Meta themselves. We do not use this data for our own marketing; a promotional-style message like the prepaid offer is the merchant's own discount incentive to their customer, not Veriorders advertising itself.
3. Third parties
Data is shared with Meta (for WhatsApp delivery) and whichever courier you connect in Settings solely for the purpose of fulfilling the verified order. We do not sell your customer data.
4. Retention and deletion
Order metadata is retained for reporting and analytics within your dashboard, and is automatically redacted (customer phone number removed) after 24 months. All of your store's data is deleted when you uninstall the app, and a specific customer's data is deleted automatically if they submit a data-erasure request through Shopify.
5. Your data, on demand
You can export a full copy of everything Veriorders holds about your store (orders, trust scores, and settings) at any time from your Dashboard's "Download your data" button.
6. Merchant control
As the merchant, you retain ownership of your customer data. Veriorders acts as a data processor on your behalf.
7. Trust scores
Veriorders tracks a trust score per customer phone number based on delivery outcomes (delivered, refused, failed attempt). This score is specific to your store. It is not shared, combined, or compared with any other merchant's data.
8. Contact
For general support, use our Support page. For formal privacy inquiries or data requests, email veriorders.org@gmail.com.